Accessibility Statement

This statement was last updated on 1January 2026.

This website is run by HKPETCARE LTD. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using bowser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using keyboard or speech recognition software
listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

We know some parts of this website are not fully accessible:

you cannot modify the line height or spacing of text
most older PDF documents are not fully accessible to screen reader softward
live video streams do not have captions
you cannot skip to the main content when using a screen reader
there's a limit to how far you can magnify the map on our 'contact us' page

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us by whatsapp at +44 7838216146 or by email to info@vetmama.shop, our Customer Service Co-ordinator will responsible for dealing with these reports.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email info@vetmama.shop
whatsapp +44 7838216146

We will consider your request and get back to you in 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Non-accessible content

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2022. When we publish new content we will make sure our use of images meets accessibility standards.

Navigation and accessing information

There's no way to skip the repeated content in the page header (for example, a 'skip to main content' option).

It's not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It's not possible for users to change text size without some of the content overlapping.

We've assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contact is up for renewal.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 15 December 2025. It was last reviewed on 31 December 2025.

The test was carried out by HKPETCARE LTD. The most viewed pages were tested using automated testing tools by our website team.