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Privacy Policy
The Vet mama / HKPETCARE LTD respects your right to privacy. This Privacy Policy explains in detail the types of personal information we may collect about you when you interact with us. It also explains how we will store and handle that personal information, how we keep it safe, how you can exercise your privacy rights.
If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided in the section of "Contact Us" in our website.
When do we collect personal information
We collect your personal information in a number of instances, including when you:
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Make an online purchase and check out as a guest (in which case we collect transaction based data);
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Create a Paws Club account to shop with us;
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Create an easy-repeat plan or Health Plan with us;
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Book any kind of appointment with us, book to attend an online course or online workshop or book to attend an event;
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Visit our Website and use your account to buy products and services, or redeem gift card or vouchers from us on the phone or online;
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Purchase a product or services by phone but don't have (or don't use) an account;
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Engage with us on social media;
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Engage with one of our ads on social media or while browsing online;
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Contact us by any means;
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Ask one of our colleagues to email you information about a product or service;
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Enter prize draws or competitions;
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Use your Paws Club account;
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Comment on or review our products and services. Any individual may access personal information related to them, including opinions. So if your comment or review includes information about the colleague who provided that service, it may be passed on to then if requested;
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Fill in any forms. For example, if an accident happens, a colleague may collect your personal information;
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Have given a third party permission to share the personal information they hold about you with us;
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Phone us or we phone you, we may record phone conversations for record or training purposes; and/or.
We also collect your personal information when our suppliers and partners - e.g. Pet Taxi Provider, Vet online consultation or house visit, dog trainer or pet insurance provider - share information with us about the product or service you have purchased.
What personal information do we collect and why
a) Information that you provide voluntarily
When you use our Website as an account holder or guest user, we also collect your email address and may contact you to let you know if you abandon a purchase part way through the process and have unpurchased items in your basket.
b) Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device. This information may be considered to be your personal information under applicable data protection laws. Some of this information may be collected using cookies, tracking pixels and similar tracking technology.
c) Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. If you decide you wish to save your payment card details for future use, you will be able to do so provided you tick the box when you input your details during a transaction on the Website. Please note if your saved payment card expires, or is lost, stolen or damaged, your bank will update us with your new card details, and we will update your saved payment card in your account. You can remove your saved payment card in My Account by managing your payment methods under the My Details section at any time.
d) Marketing
We always give you the choice of whether or no you wish to receive or continue receiving marketing communications from us. This includes marketing by phone, email, SMS and post. You can adjust your preferred marketing channels by contacting us at contact us. You can also unsubscribe by email to us.
Who do we share your personal information with
We may disclose your personal information to the following categories of recipients:
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to our third party service providers and business partners who provide data processing services to us, or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information. Examples of the kind of third parties we work with are:
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IT companies who support our Website, App and other business systems;
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Operational companies such as delivery couriers;
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Direct marketing, loyalty reward companies or other third parties who help us manage electronic communications with you, e.g. Google, Facebook, Instagram, Twitter and similar platforms and partners to show you products and services that might interest you while you're browsing the internet. This is based on either your marketing consent or your acceptance of cookies, tracking pixels or similar tracking technology whilst browsing online;
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Customer review companies (so you can leave feedback and we can improve our service to you);
Where we share your personal information with third party service providers and partners we apply a policy to ensure your personal information is safe and in order to protect your privacy.
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we provide only the information they need to perform their specific services.
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They may only use your data for the purposes we specify in our contract with them.
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We work closely with them to ensure that your privacy is respected and protected at all times.
With your agreement, third parties (such as Google, Facebook, Instagram) may serve targeting cookies on your computer or mobile device while browsing our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless ou choose to provide these.
Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect. However, we will normally collect personal information from you only. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to person a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not. Similarly, if we collect and use your personal information in reliance on our legitimate interests 9or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively, "Cookies") to collect and use personal information about you, including serving interest-based advertising.
How do we keep your personal information secure
We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to and/or through out Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your data protection rights
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the "Contact us". In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the "Contact us".
Contacting the regulator
If you feel that your personal information has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to raise a complaint with the information Commissioner's Office for UK residents, the Office of the Data Protection Authority for Guernsey residents, and Isle of Man Information Commissioner for Isle of Man residents. You can contact them via their websites, the details are below:
www.odpa.gg; and
Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact the Data Protection Officer for the HKPETCARE LTD at info@vetmama.shop