Return & Refund Policy

When you return a product to us pursuant to Consumer Rights and our Return & Refund Policy (in addition to your statutory rights):

and where the goods are not defective, we will process the refund due to you if you have told us within 14 days of receiving the goods.  You need to provide the original invoice/receipt or other evidence such as a bank statement together with the returned goods for the refund.  You need to return the goods within 14 days once you informed us.  We will refund the price of the goods in full within 14 days of receiving the goods back.

because you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.

Returns of non-defective goods, we may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected. This is in accordance with your statutory rights.

We are unable to offer a refund on personalised, custom made or made-to measure goods made to your specification (such as pet id tags) unless the goods are defective. If you claim the goods are defective, we will examine the goods.

Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We only accept returns from the person who bought the item.