Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at Vetmama.shop. If you have any question, please contact us by email: info@vetmama.shop.

Shipment Processing Time

All order will be processed within 2-3 working days. Orders are not delivery on weekends or holidays.

If we are expecting a high volume of order, delivery may be late for a few days. Please allow additional days in transit for delivery. If there will be a significant in the delivery of your order, we will contact you by email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.

Returns, Refunds, and Exchanges

Please read return & refund policy for detailed information about our processes.